Please read this text carefully.
I. RESPONSIBILITY OF THE TREATMENT, STORAGE, REGISTRATION AND USE OF PERSONAL DATA:
The person responsible for the storage, registration and use of personal data is NAPAY with address at Residencial Santa Patricia Mza . Batch 1 Traditional Village Sachaca (Private Residential), district, province and department of Arequipa, Republic of Peru.
II. AUTHORIZATION OF TREATMENT, STORAGE, REGISTRATION AND USE OF PERSONAL DATA:
NAPAY will presume that the information provided by the Client is true, real, without errors and that it is duly updated.
III. BANK OF PERSONAL DATA:
NAPAY may process the personal data and information provided by the Client, register it, store it in a personal database bank (hereinafter BDP).
IV. DATA OR PERSONAL INFORMATION:
NAPAY will process the following data or personal information:
- Contact information that includes but will not be limited to:
o First and last names.
o Identity document, RUC, passport or others.
o Telephone and / or contact numbers.
- Navigation Information
- Tax or billing information.
- Credit cards used.
- Order Information
- Other information that could be requested.
V. VALIDITY OF PERSONAL INFORMATION:
NAPAY will treat, store, record and use the personal information provided by the Client, for a maximum period of 02 years.
VI. STORAGE AND PROTECTION OF INFORMATION:
The BDP is duly registered with the National Authority for the Protection of personal data, in accordance with Peruvian Law.
The BDP has the necessary measures to guarantee the security and confidentiality of the data and personal information provided by the Client; as well as to prevent improper manipulation or unauthorized access by third parties.
NAPAY declares that the data and personal information provided or that are part of the BDP could be a matter of sale, assigned or shared without authorization of the Client; as long as the client has direct benefits of these operations and that the recipient of the information complies with the required quality standards to guarantee the protection of personal data.
The Client accepts that in some cases NAPAY will give access to the data and personal information that are strictly necessary in favor of suppliers that provide tourist services, courier or transport of products at national or international level exclusively for the transfer of purchased tangible or intangible products by the Client on the website or other transfers that NAPAY may offer in its services; either acquired through the web or in any of the virtual platforms owned by NAPAY.
VII. DIRECT ACCESS TO PLATFORMS:
NAPAY declares that its platforms may contain links to websites that are not under the control or address of NAPAY. In this case, NAPAY will not assume responsibility or guarantee the security of the data and personal information that the Client provides on other websites or delivered in favor of third parties.
The Client knows that all communications or messages transmitted over the Internet are subject to vulnerability by third parties, since the Client totally assumes the risk of providing his personal data or information, freeing NAPAY from any responsibility, given the possibility or fact that Your personal information may be collected, intercepted, processed, stored or used by third parties without your or our consent.
Access to our platforms from other websites:
NAPAY will not assume responsibility or guarantee the security of personal data and information in case of access to our platforms through other websites.
Third-party data security policy:
NAPAY recommends verifying or consulting directly with the owners of other web pages their policies regarding the security of data and personal information.
VIII. USE OF DATA AND PERSONAL INFORMATION:
The data and personal information that could be provided by the Client have the following purpose:
- Registration as a customer, purchase of products, shipment of products.
- Inform about promotions, benefits, contests, offers and, in general, NAPAY advertising.
- Establish a communication channel for suggestions or complaints.
IX. RIGHTS OF THE PERSONAL DATA HOLDER:
NAPAY recognizes and guarantees that the Client may exercise the following rights according to Peruvian Laws:
- Right of access:
Contact NAPAY to obtain confirmation about the processing of personal data and information.
- Portability right:
Contact NAPAY to obtain a digital copy of the data and personal information found in the BDP.
- Right of rectification and / or update:
Contact NAPAY to rectify and / or update the data and personal information provided. In case of having a shipment of products pending delivery, the rectifications or updates will be considered for the next operation.
- Right of deletion:
Contact NAPAY to request at any time the deletion of the data in the Client’s personal information, except in the following cases:
o Claims or complaints for Customer Service while it is pending attention.
o Delivery of services, while they are pending.
o For tax purposes, only relevant information will be maintained for the tax authority of the Republic of Peru.
- Right to oppose direct marketing:
The Client has the right to oppose direct marketing and request NAPAY to refrain from sending advertising material, at any time by sending an email to NAPAY.
- Right to file a claim:
When the Client considers that NAPAY incorrectly treats their data, they can contact NAPAY at the following email: email@example.com. The Client is entitled to submit their complaint or claim in the Virtual Claims Book.
- Right to the limitation in the treatment:
Except in the cases of the existence of a mandate of judicial or administrative authority of the Republic of Peru, the Client has the right to request that NAPAY limit the processing of their data and personal information in the following circumstances:
o The Client opposes the processing of their personal data and information with due support.
o Affectation of the rights and freedoms of the Client.
o The Client claims that their personal data and information are incorrect.
o Treatment, storage, registration and illegal use of personal data and information.
X. USE OF PLATFORMS:
NAPAY will use the data and personal information of the Client, for the processing and shipment at national or international level of the products or services its claims or any other communication referred to the platform, issuance of payment vouchers, management of claims or complaints, confirmation of the delivery address for orders for products or services or others that are strictly necessary.
NAPAY may, at its discretion, inform the Client about the existence of new services, products, prices, offer discounts or others.
XI. CUSTOMER SUPPORT:
XII. COMPETITIONS AND DRAWINGS:
The personal data may be used by NAPAY if the Client participates in contests and raffles in order to contact him for the delivery of prizes, when applicable.
XIV. IMPROVEMENT OF PRODUCTS AND SERVICES:
NAPAY will, at its discretion and discretion, use the Client’s personal data and information to evaluate, develop and improve its products, among others.
XV. COMPLIANCE WITH LEGAL OBLIGATIONS:
In case of a requirement of judicial or administrative authority of the Republic of Peru, NAPAY may provide personal information of the Client.
XVIII. APPLICABLE LEGISLATION AND EXTENSION OF TERRITORIAL COMPETITION:
In case of disputes that could not be resolved amicably or before the corresponding administrative authority, NAPAY and you agree to submit to the decision of the Judges and Courts of the city of Arequipa, Republic of Peru.
XIX. INTERPRETATION PREFERENCE:
If there are differences between this document and its English version, the Spanish version will be preferred in all cases.
Arequipa, January 2020.
NAPAY FRATERNIDAD SAC
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